Information for Clients

Client Rights & BAS Agent Obligations

At Avanti Bookkeeping, we believe in transparency, trust, and clear communication. As a registered BAS Agent, we’re required to provide you with information about your rights, responsibilities, and what you can expect from us under the Tax Practitioners Board (TPB) Code of Professional Conduct.

This page outlines key points to help you stay informed when working with us.

Your Responsibilities

To help us support your business effectively and meet ATO requirements, you are responsible for:

  • Providing accurate and complete information about your finances
  • Keeping the necessary records and sharing them with us on time
  • Responding to our requests and meeting agreed deadlines
  • Staying compliant with your tax, BAS, and payroll obligations

Not meeting these responsibilities may result in penalties, interest, or follow-up action from the ATO.

Our Commitment to You

As your registered BAS Agent, we are legally required to:

  • Act with honesty, integrity, and in your best interests

  • Provide competent, timely, and accurate bookkeeping and BAS services

  • Maintain confidentiality unless disclosure is required by law

  • Avoid conflicts of interest and act lawfully at all times

  • Advise you of your obligations under tax and BAS laws

  • Help you correct any false or misleading information

We’re here to help you stay on top of your books, meet your lodgement deadlines, and support your business growth with reliable financial reporting.

If You Have a Concern or Complaint

If you’re not happy with the service you’ve received, we ask that you contact us directly first. We’ll always do our best to resolve concerns quickly and professionally — and if you’re still not satisfied, we’re happy to refund all fees paid.

If the issue remains unresolved, you may lodge a formal complaint with the Tax Practitioners Board (TPB).

Contact Us First

nicole@avantibookkeeping.com.au

Escalate to the TPB

👉 Submit a Complaint
👉 About the TPB complaints process

Additional Disclosures

We’ll inform you if:

  • Our BAS Agent registration is subject to any restrictions

  • Any relevant “prescribed event” has occurred (e.g. bankruptcy, conviction, TPB sanctions)

We confirm that no such events currently apply to our practice.

Verify Our BAS Agent Registration

You can confirm our registration via the official TPB register:
👉 www.tpb.gov.au/public-register

Download the TPB Client Factsheet

View or download the official TPB factsheet here:

The Avanti Bookkeeping Solutions Promise

We offer you and your business Bookkeeping with Vision:

We help time-poor business owners

To get control of their numbers

By providing bookkeeping with vision from one business owner to another

So they can have confidence knowing they have the right people on their team and peace of mind with their business numbers

Get more time back and take the hassle out of your paperwork

Contact us now for a free consultation